FAQ or Frequently Asked Questions regarding our transfer service from Malaga Airport.
Answers to questions such as: How to book or cancel, how to secure your booking, how to make a last minute taxi booking, where to meet, what in case of delays, etc.
In case you do not find the answer to a specific question, please do not hesitate to contact us: firstname.lastname@example.org
Q: Can I only book a transfer from Malaga Airport?
A: No, you can book a transfer with us from any location on the Costa del Sol or Andalusia.
Q: Is your transfer company licensed?
A: Yes, we are a fully licensed company and are required to abide by the regulations set by the Spanish and EU authority.
Q: Are your prices per transfer or per person?
A: Our prices are per car please see vehicle capacity (on the prices page) for further details. The price you see is the price you pay. You will be charged an extra 7% if you choose to pay by card.
Q: How early do I need to book my transfer?
A: The earlier the better. However, 48 hours would be recommended. If you are making a last minute booking it is best to phone, most times we will be in the office long after closing time. If you make an online reservation there is no guarantee that you will get a vehicle unless you receive a confirmation.
Q: How do I make an on line booking?
A: Please complete the booking form in full and submit it; you will then receive a confirmation sent to the email address you used in the form.
Q: Can I book a transfer on the phone?
A: Yes you can book a transfer on the phone our telephone number is +34 952 962 710 or +34 678 688 666, most times we will be in the office long after closing time. This is often the best method if you are making a last minute booking. Alternatively you could e-mail us. If you make an online or e-mail reservation there is no guarantee that you will get a vehicle unless you receive a confirmation.
Q: Will you meet us at any time of day?
A: Yes, it is, as long as you have a confirmed reservation. We work 24 hours a day and 7 days a week without exception - even on public holidays!
Q: How do I meet the driver?
A: Your driver will meet you between the luggage hall and the arrival hall in Terminal 2 and in the arrival hall in Terminal 1, and will be holding a sign with your name on it.
Q: What will happen if we do not meet the driver?
A: If you are unable to locate our driver please ring the 24 hours emergency line +34 952 962 710 or +34 678 688 666
Q: What if the flight is delayed or early?
A: We always wait for our clients when you arrive at Malaga Airport. We check the details of every flight that we are waiting for so know if there are any delays or problems and will meet you when the flight actually arrives - even if it is early! If you have made other arrangements the driver will arrive according to those arrangements.
Q: I have completed a booking form will you confirm the booking?
A: Yes we will confirm your booking within 24 hours of receipt. If you do not receive this confirmation please contact us, as we may not have received your booking.
Q: Can I pay by credit card?
A: We are able to accept major credit cards via the website or on arrival. There is a surcharge of 7% for all card payments. You can also pay the driver on arrival in pounds sterling or UK bank cheque in sterling with a guarantee card but you will be required to provide credit card details to secure the booking. No surcharge is a applicable for other forms of payment.
Q: Do I need to pay for the transfer fare in advance?
A: No you do not need to pay in advance. Where you elect to pay on arrival we will require card details to secure the booking. For return transfers, if you choose to pay in advance, you'll get a 5% discount.
Q: If I have paid by credit card and cancel my booking and can I get a refund?
A: Yes, you can get a refund less the cost of the credit card transaction fee.
Q: How much luggage can I carry?
A: It is essential that you book a vehicle capable of carrying your luggage for an efficient transfer from the port. There is room for 2 large suitcases or 3 medium suitcases in a 5 seater taxi and up to 7 large suitcases in a minibus.
Q: How do I query or cancel a booking?
A: You'll have to contact us through the contact form or call one of this numbers to speak with us +34 952 962 710 or +34 678 688 666